Archive for category Communication

Things I’ve Learned, the Hard Way

Don’t Procrastinate

It’s always easy to leave things for later, but the consequences are almost always bad. Usually, there is no logical reason to defer anything, starting with simple things such as paying your bills, and ending with dealing with your project’s problems. They won’t just get solved by themselves, they are only going to get worse as time passes. What is more, there are for sure some people relying on you and waiting for you to finish, in order to be able to do their job. You owe these people to get your job done as soon and as well as you can.

Respect Your People

They’ve made it to this team thanks to their qualities and strengths. They have developed into experienced professionals, or they are just taking the first steps. Anyhow, they are the ones directly helping you do your job, and respect is one of the key factors in any good relationship.

Trust Them

There are two kinds of people. The ones thinking that trust is to be earned, and the others who trust people from the beginning, only to lose it if they get let down. I personally belong to the latter, but I find worth mentioning that trusting someone doesn’t mean being naive. You still have deadlines to meet, you still have to make sure your team is producing quality work, so there is a very thin line between being trusting and being too loose.

Don’t Lose Control

There is an old saying: Trust is good, control is better. You may be shocked to find out it belongs to no other than Joseph Stalin, but I consider this only proves that even villains can be pretty wise from time to time. Even if you are lucky to have competent people in your team, you still have to find non-intrusive ways of keeping track of your schedules and commitments. Thinking about that fine line again…

Don’t Micromanage

While being confronted with stressful situations or tight commitments, you can easily turn into a control freak. You may feel the need to know every aspect, every detail, in order to be able to have everything under control. Humans however, are not that “multi-threaded”, so they need to surround themselves with trustworthy and skilled people who they can rely on, rather than trying to squeeze every bit of information into their 20%-used brain.

Listen and Make Sure They Listen to You

You want to be constantly aware of your people’s needs and problems, while making sure they know your expectations. You have every reason in the world to be attentive while in meetings with your fellow leaders and managers, but also to be able to leave relieved that they all know your team’s status or your personal points of view, when the meeting is over. Finding the right ways to communicate is therefore crucial, and yet so different from one situation to another.

Never Wait

Leaders aren’t waiting, they’re acting. Being reactive, or even worse – passive, isn’t part of a leader’s job description. A good way to tell if you are being proactive enough is to ask yourself this question: Usually, when my manager asks me something, do I know the answer on the spot, or do I have to find it out? If you are always being told what to do, you probably aren’t much of a leader after all.

Be What You Want Them to Be

Being a leader means heaving people follow you. But if they find you worthy in any way, they will also borrow from your way of being, more or less consciously. Your behavior is therefore crucially determinative for their own, so unless you don’t want to be surrounded by jerks, make sure you’re not one. Unfortunately, negative behaviors are easy to imitate, but the good news is, positive things are also quite catchy.

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Say It Out Loud!

Communication is one of the key factors that drive teams towards their goals, making possible the exchange of ideas, plans or problems. It is therefore crucial to do it efficiently, while keeping in mind that you’re still talking to humans and not some kind of information processing machines.

It is therefore essential to choose your media wisely according to each situation, but to my experience so far, nothing compares, in terms of efficiency, to just saying out loud what you have to say. Emails may be useful for storing decisions or ideas, but it’s by live talking that you can transmit them in the best way.

Personally, whenever I need to discuss something with my team, I always prefer talking to them rather than exchanging emails or leaving offline messages on their IM accounts. I do write emails on important matters, but mostly aiming to archive the discussions for later reference, or when they involve many people which may not be in the same office or on the same schedule.

Title picture © Ghubonamin | Dreamstime.com

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What’s in it for Me?

Change is one of most people’s greatest fears, and therefore introducing it usually meets significant resistance. We all tend to stick to what we know, as we usually get quite good at what we’re used to do. Thus, when being faced to important changes in our lives, work or habbits, we will most probably react by trying to reject them, unless we really understand the benefits.

This is why, whenever you need to introduce new concepts, technologies, or working styles to the people you are working with, you need to ask yourself “what’s in it for them?”, as you can bet they will all ask themselves the same question in their own minds. If you are really lucky, they’ll even say it out loud.

Even if they didn’t, it’s still fair to ask yourself this question, as you wouldn’t want to introduce something that brings them nothing useful, you wouldn’t want to do the change just for the sake of it. It’s up to you to take the challenge of finding the fair arguments that will make them understand the benefits of walking a new way, rather than accept a decision.

Title picture © Ilya Genkin | Dreamstime.com

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Forbidden Words

Rules

Communication is part of our every-day life, it is the key to all our relationships, personal or business, good or bad. In a high speed society like the one we live in, we tend to overlook the importance of words, spoken or written, therefore being misunderstood by our interlocutors. Hi-tech environments like IT companies, where we are mostly used to “talk” to machines by giving them clear and brief commands, expecting immediate action and answers in return, may sometimes make us forget that this doesn’t always work for people, who have feelings, beliefs, backgrounds and perceptions different from our own.

It is therefore essential to communicate not only efficiently, but also “humanly”. This latter notion involves respect and care for the others’ oppinions, beliefs and efforts, values that make or break, by presence or absence, relationships, friendships and teams. When you really believe in these values, you come to realise, more or less consciously, that there are some words that you might want to avoid when talking to your mates.

Must

You are a free person, so there is nothing that you must do. If your boss tells you otherwise, it is only because he’s not willing to take the time to explain to you why it is better, for you and everybody else that relies on you, to take those actions. It is much easier to tell people what to do then explaining them why to do it, taking advantage of a position.

You may say that there are still things that you must do, whether you want to or not. Like, for example, paying your taxes. If you think deeper, you will realise that you are in fact weighing the impact of different situations in which you land if you take one or another decision. As a rational being, you will then do what is better (or less bad) for you, but you still don’t have to do it. You’re doing it because you chose to.

Fault

When something goes wrong, the first thing that comes to your subconciousness is to make sure that you’re not “guilty”, and the easiest way to achieve this is by pointing fingers and passing the blame. Good news is, that you don’t need to do that when you are part of a team. There is no such thing as “fault”, “best” or “most” in a team. Responsibility, success, failure and difficulties are shared by all members, acting as one single bigger force which overcomes everything much easier than you alone.

Impersonal Passive Voice

How often have you read e-mails or heard news saying that “this and that has been decided”, or “has been done”? Have you ever asked yourself how come these things have just happened? Did they just occur by themselves, do they have a mind of their own so that they can take decisions by themselves? Why aren’t the people who have decided or done them, able to take responsibility for their own actions?

It is what it is

When things go really wrong, after there is nobody left to blame, and nothing obvious left to be done, people just say that “it is what it is”. Bad news is, that it’s not what it is, but what you made it. There are no dead ends and unsolvable problems, but there are people without the will to fight further.

I did my job

You might be one of those who finish things faster than the rest, and do them very well. Still, the project is falling behind schedule and it is likely to even fail completely if things go on like they did so far. It is the time for you to chose to be a superstar or a helping hand. Winners usually take the second choice, because there are no personal victories in a team sport.

Title picture © Aleksandr Stikhin | Dreamstime.com

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There Is no “I” in “Team”

Teams work thanks equally to all of their members, as they all share the same goals, problems, successes and sometimes failures.

As each one of them has a very important role, in the end there can be no good result unless they all work well together. Even if at some points, some of the members might seem to balance the team “weight” towards them, due to special events that might involve them more than the others, in the long run they all have the same contribution.

I like to think of a strong team as an orchestra playing a symphony: each instrumentalist plays his own score, contributing to the beauty and completeness of the whole concert. If any of them would stop playing, the symphony will just not sound right any more.

Let’s take the well-known Canon in D by Johann Pachelbel and see how it sounded if only some of the instruments would have played (the complete track is played by a violin, a cello and a viola).

Here is the violin playing what you might call the main tune. However, you will see later on that this tune sounds so much better when it is accompanied by the other two instruments.

Taken out of context, the cello’s part seems to have no meaning, even though it has a significant contribution to the whole musical piece:

In the end, please take some time to listen to the complete track. If you focus, you will probably be able to isolate each instrument’s part, but most importantly, you will surely be moved by the beauty resulting in their teamwork.

Title picture © Les Cunliffe | Dreamstime.com

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“My Code Has no Bugs”

Bugs

Even though it is practically impossible to write bug-free source code, some people really think they do.

It was the case of one of my former colleagues from a company for which I have worked for a couple of years. He was really thinking that he was extremely skilled (and he was… but not as much as he thought), which unfortunately for him, has led him to adopt a quite arrogant and distant attitude towards everybody. And I mean everybody, as you are about to discover later on.

Durig a tremendously difficult installation for an important customer – a pretty big hypermarket which had just opened – the service team has discovered a blocker bug within the system: transactions weren’t properly saved to the application’s database. After spending a considerable amount of time in order to properly reproduce and describe the problem, it came out that there was a problem in one of this guy’s modules. So they called the company’s HQ and described him the problem.

Well, this is where arrogance and ignorance came in. He totally denied that the problem existed, even though the service people were looking straight at it. There was no bug. They’ve uselessly struggled to convince him, but the problem was so big that they had to escaladate the issue. As ridiculous at it may sound, it was the CEO himself who tried to convince him to look after the problem. Even then, he kept denying that there was a bug, and only when the boss became really “persuasive”, he took a look at the source files.

It appeared that his code did have bugs.

So when you’re thinking your code is perfect… better think you didn’t test it properly.

Title picture © Alexandr Anastasin | Dreamstime.com

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